Question 1

How Fast Does Support Respond?

Accepted Answer

Most support requests receive a reply within 24 hours, though billing or account-verification issues can take longer. If your question involves a purchase, include the email used on the partner platform so the team can locate the right account details quickly.

Question 2

Where Do I Cancel My Subscription?

Accepted Answer

Subscriptions are managed on the partner platform where checkout was completed. Open your billing or account settings there to review your plan and cancel renewal. If you cannot find the right page, support can point you to the correct billing contact.

Question 3

My Replies Are Slow or the Chat Is Not Loading. What Should I Do?

Accepted Answer

First, refresh the page, check your connection, and try again in your mobile or desktop browser. If the issue continues, clear cache or switch browsers. If you still cannot access chat, contact support with your device, browser version, and a screenshot if possible.

Question 4

Can I Delete My Account and Conversations?

Accepted Answer

Account and conversation data are managed by the partner platform that runs the live service. If deletion is available for your account, you’ll usually find it in account settings or privacy controls there. Support can help direct you to the correct request path.

Question 5

How Do I Report Inappropriate Content?

Accepted Answer

Use the reporting tools available inside the partner platform whenever possible, especially if a reply feels unsafe, broken, or outside expected behavior. Include the conversation context and time of the issue so the moderation or support team can review it properly.

Help & Support

Getting Started

Billing & Plans

My Account

Privacy & Data

Content Rules

Technical Issues

Common Questions

How Fast Does Support Respond?

Where Do I Cancel My Subscription?

My Replies Are Slow or the Chat Is Not Loading. What Should I Do?

Can I Delete My Account and Conversations?

How Do I Report Inappropriate Content?

Still need help?